Purpose: Public libraries must eventually turn to artificial intelligence tools and technologies and take advantage of the capabilities of this new trend in order to continue playing an active role in society. This research was conducted to identify and introduce the key applications of artificial intelligence in public libraries.
Methodology: A systematic review method was used to achieve the research objective. After searching domestic and foreign databases, 42 works related to the subject of this research were identified. These works were studied, and the key applications of artificial intelligence in public libraries were extracted from their full text.
Findings: The findings showed that public libraries can benefit from the potential of artificial intelligence in six different areas. In the area of collection management, artificial intelligence can help identify user needs and optimize the life cycle of resources. In the field of information organization, artificial intelligence can help assign index terms, prepare summaries, and digitize works. In the field of information retrieval, these technologies can help with multimedia search, heterogeneous and multilingual information exploration. Also, in the user services section, artificial intelligence can improve the user experience through information consulting, assistant robots, and sentiment analysis. In the area of library space and equipment, artificial intelligence can help provide a more pleasant space for users. In the area of management and maintenance, artificial intelligence can help managers make the best use of available resources. Altogether, 66 different applications for artificial intelligence in public libraries were identified.
Conclusion: Some compare artificial intelligence to electricity as a key transformation that affects all aspects of human life. To sustain the life of public libraries and keep pace with smart cities, these institutions must use artificial intelligence to increase efficiency and user attraction and personalize services. This is faced with challenges such as costs, privacy, and the readiness of libraries, but its positive effects on the quality, equity, and innovation of library services will be evident.
Type of Study:
qualitative |
Subject:
Libraries Services Received: 2024/06/21 | Accepted: 2024/08/19