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University of Tehran , Fahimni@ut.ac.ir
Abstract:   (332 Views)
Aim: The Aim of this study was to study the risk of services provided by Iran's public libraries and provide a solution based on modern portfolio theory. Method: The present research is applied in terms of its purpose and is a qualitative research method which has been carried out with the above-mentioned technique. In the present study, the sources of information about the risks and dangers of public library services were addressed in the databases of Science Direct, Emerald, Normgs, Megh Iran, Civilica, Humanities and the University of Tehran Magazine. Then, the retrieved resources were evaluated and the risk criteria for public library services were extracted. Finally, Kappa coefficient was used to measure performance. Extraction criteria were categorized using three strains. Results: Extractive resources were ultimately evaluated and 52 risks in 9 categories of library value, collection, information technology, human resource issues, laws and regulations, management, financial issues, evaluation and access to Information is divided. Conclusion: The results of this study showed that the component of "socioeconomic changes and, consequently, the ever-changing needs of customers and the provision of information needs of customers leads to the library's inability to maximize customer information needs." Most of the other components were considered. As stated, the advancement of technology and change in the needs and tastes of customers are a major challenge facing libraries. Customers are looking for different information and search engines are constantly updating their data to provide more customer-focused information. Therefore, the rival is considered to be very serious for libraries.
Keywords: Public Library, Service Risk, Library Risk
Full-Text [PDF 1050 kb]   (43 Downloads)    
Type of Study: qualitative | Subject: Information Management and Knowledge Management
Received: 2018/09/30 | Accepted: 2019/07/1 | ePublished ahead of print: 2019/07/1

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