Mr Mohammad Javad Hashemzadeh, Mrs Habibeh Asghari,
Volume 20, Issue 3 (12-2014)
Abstract
Purpose: The present paper aims to study the quality of web portals in Razavi and South Khorasan Public Libraries Foundation Offices, using the survey and an evaluative method.
Methodology: This is an applied, which, in the first stage, is conducted via an analytical survey method using the E- Qual questionnaire. In the second stage the web portal quality is studied using evaluative methods, by means of a researcher-made checklist. The study population includes the librarians working at the public libraries of the South and the Razavi Khorasan provinces. The data was analyzed by SPSS software using the Wilcoxon and Paired t-tests. Microsoft Excel was also used to describe the checklist data.
Findings: The results of the study of the E- Qual aspects/components, i.e. information quality, transaction and safety quality, usability, and service interaction quality, show that there is a significant difference between the present quality and the expected one in the two web portals from the Internet user’s point of view. This suggests that the desired quality level is yet to be achieved. The study of the checklist's quality aspects, i.e. writing quality, appeal, and flexibility, also shows that the writing and appeal aspects are at good levels, though the flexibility aspect is at a medium level.
Originality/Value: The findings of the research can familiarize the managers and designers of the web portals with the users' needs and their viewpoints, and help them to learn about the weaknesses and strengths of the web portals. This will help them to take actions to improve weaknesses and reinforce strengths in order to increase service quality and user satisfaction.
Gholamhossein Jahangeer, Masomeh Dehghani, Mohammdreza Kiani,
Volume 30, Issue 0 (2-2024)
Abstract
Purpose: The present study was conducted with the aim of evaluating Saman library portals from the point of view of public library librarians in Razavi and South Khorasan provinces.
Method: This research was applied in a survey method. Among 436 librarians working in public libraries, 261 people were selected as samples. The tool of data collection was a researcher-made questionnaire, which was designed in eight components in the form of 81 items, and after checking the validity and reliability, it was given to the research community.
Findings: The results showed that in the investigated portals, the "writing quality" component had the highest average with (3.73) and the "content management" and "personalization" components had the lowest average. Also, the results showed that the average of all eight components was higher than the average level (number 3) and lower than the desired level (number 4). The results showed that, in general, the application of eight evaluation components in Saman library portals was in "good" condition (more than 60 to 80 percent), but it was far from the desired level.There was a difference between the average of the eight components of the evaluation of library portals, so that the three components "personalization", "content management" and "writing quality" had more significant differences than other components, while which is between the average components of "personalization and content management", "protection and security and accessibility", "trust and reference and information search and retrieval", "trust and reference and information", "trust" and reference and accessibility", "searching and retrieving information and providing information" and "searching and retrieving information and accessibility" there was no significant difference. A significant difference was observed between the mean judgment scores of librarians regarding the use of evaluation dimensions in library portals with favorable status (number 4).
Originality/value: due to the fact that so far no research has been done specifically to evaluate Saman library portals from the point of view of public library librarians, the present research has originality in terms of method and subject and the value of this research lies in this. which can help managers and designers of Saman library portals to improve the facilities and capabilities of the portals and provide better services. It seems better to use librarians' opinions in their design to improve the performance of portals.