کارکردهای هوش مصنوعی در کتابخانه‌های عمومی: مروری نظام‌مند

نوع مقاله : مقاله پژوهشی

نویسندگان

1 پژهشکدۀ جامعه و اطلاعات، پژوهشگاه علوم و فناوری اطلاعات ایران (ایرانداک)، تهران، ایران

2 پژهشکدۀ فناوری اطلاعات، پژوهشگاه علوم و فناوری اطلاعات ایران (ایرانداک)، تهران، ایران

3 پژوهشکدۀ علوم اطلاعات، پژوهشگاه علوم و فناوری اطلاعات ایران (ایرانداک)، تهران، ایران

چکیده
هدف: این پژوهش به منظور شناسایی و معرفی کلیدی‌ترین کارکردهای هوش مصنوعی در کتابخانه‌های عمومی انجام شده است.
روش: با استفاده از روش مرور نظام‌مند پس از کاوش پایگاه‌های اطلاعاتی ایرانی و خارجی، 42 اثر مرتبط با موضوع این پژوهش شناسایی شدند. این آثار مطالعه و کلیدی‌ترین کارکردهای هوش مصنوعی در کتابخانه‌های عمومی از تمام‌متن آنها استخراج شدند. تحلیل داده‌ها با استفاده از فن کدگذاری انجام شد؛ به این شکل کد به هر یک از کارکردها در متن آثار کدی اختصاص داده شد.
یافته‌ها: کتابخانه‌های عمومی می‌توانند در شش حوزه مختلف از ظرفیت‌های هوش مصنوعی بهره ببرند: (1) مدیریت مجموعه، کمک به شناسایی نیازهای کاربران و بهینه‌سازی چرخه عمر منابع کمک؛ (2) سازماندهی اطلاعات، کمک به اختصاص اصطلاحات نمایه‌ای، تهیه خلاصه‌ها، و دیجیتال‌سازی آثار؛ (3) بازیابی اطلاعات، کمک به جستجوی چندرسانه‌ای، کاوش اطلاعات ناهمگون و چندزبانه؛ (4) خدمات کاربران، کمک به بهبود تجربه کاربری از طریق مشاوره اطلاعاتی، ربات‌های دستیار، و تحلیل احساسات؛ (5) فضا و تجهیزات کتابخانه، کمک به فراهم‌سازی فضایی دلنشین‌تر برای کاربران؛ و (6) مدیریت و نگهداری کمک به مدیر برای استفاده بهتر از منابع در دسترس. در مجموع، 66 کارکرد گوناگون برای هوش مصنوعی در کتابخانه‌های عمومی شناسایی شدند.
نتیجه‌گیری: برای تداوم حیات کتابخانه‌های عمومی و همراهی با شهرهای هوشمند، این نهادها باید از هوش مصنوعی بهره‌برداری کنند تا کارایی و جذب کاربران افزایش یابد و خدمات شخصی‌سازی شوند. این امر با چالش‌هایی نظیر هزینه‌ها، حریم خصوصی و آمادگی کتابخانه‌ها مواجه است، اما تأثیرات مثبت آن بر کیفیت، عدالت، و نوآوری خدمات کتابخانه‌ها مشهود خواهد بود.

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