Evaluating the Quality of Web Pages of Research Centers in Tehran dependent to Ministry of Sciences, Research, and Technology from Clients’ Viewpoint

Mahmadasmaeel, Sadigheh; Khanlarkhani, Elmira

Evaluating the Quality of Web Pages of Research Centers in Tehran dependent to Ministry of Sciences, Research, and Technology from Clients’ Viewpoint

Volume 15, Issue 3 - Serial Number 58
Autumn 2025

Research on Information Science and Public Libraries

Document Type : Original Article

Authors

sadigheh mahmadasmaeel

Elmira Khanlarkhani

Abstract

Especially in research centers, evaluating the quality of web pages from clients' point of view has a constructive role in their design and development, since it makes the web developers familiar with client's perspective and assists them in designing client-oriented web sites in scientific and research environment. As a model for assessing the quality of web pages, "webQual" attempts to provide a picture of web site's quality from clients' standpoint in existing and expected status. In current research, we have tried to evaluate and study the quality of web pages of research centers dependent to Ministry of Science, Research, and Technology located in Tehran through survey-analytical approach using the newest version of "webQual" model which is called "eQual". Based upon "webQual" model, "eQual" model seeks to evaluate the existing and expected quality of web pages from client's perspective. Findings of the study indicate that, there is a significant difference between the existing and expected quality of these web pages from clients' viewpoint. As a final point, ideas and suggestions have been provided so as to improve the quality of these pages.

Keywords

Web pages Quality

webQual

eQual

Research center

Iranian Ministry of Sciences

Research

and Technology