Research on Information Science and Public Libraries

A Study of the Moderating Effect of the Productivity of Manpower on the Relationship between Organizational Trust and Organizational Citizenship Behavior

Document Type : Original Article

Authors

Hossein Mansoori 1
Mahmood Danyali Deh Hoz 2

1 Assistant Prof., Department of Management, University of Hormozgan, Bandar Abbas, Iran

2 Assistant Prof., Department of Accounting, Islamic Azad University, Izeh Branch, Izeh, Iran

Abstract
Purpose: To investigate the relationship between organizational trust and organizational citizenship behavior with an emphasis on the moderating role of manpower productivity in the public libraries of Hormozgan Province.
Method: This is an applied research in terms of purpose and a descriptive-correlational study in terms of the data collection method. The statistical population of the study consisted of the librarians of public libraries in Hormozgan, from whom 97 people were selected by using random sampling method. Data collection was performed based on three questionnaires on: organizational trust questionnaire (Dickinson, 2008), organizational citizenship behavior (Rawlins, 2009), and productivity of manpower (Hersey & Goldsmith, 1980). Reliability of these questionnaires was assessed through the Cronbach's alpha measure whose coefficients were 83.5%, 78.2% and 79.5%, respectively; their content validity was confirmed by the expert opinion, and their construct validity was tested and confirmed by the confirmatory factor analysis method.
Findings: The findings of the research showed that organizational trust leads to the emergence of organizational citizenship behavior in terms of conscientiousness, chivalry, civic virtue, altruism and respect. Furthermore, considering the productivity of manpower as a moderating variable, the intensity of the relationship between organizational trust and organizational citizenship behavior increases, in such a way that the performance output and ability of manpower carried more weights.
Originality/value: In this study, for the first time, the moderating role of human resource productivity in the relationship between organizational trust and organizational citizenship behavior has been studied. The results of this research can be useful and valuable for the managers and policymakers of public libraries in order to improve the voluntary actions and organizational citizenship behaviors of librarians.

Keywords

Organizational trust
Organizational citizenship behavior
Human resource productivity
Public libraries
۱. اسعدی، میرمحمد؛ ندافی، غزاله؛ و شفیعی رودپشتی، میثم (۱۳۹۰). بررسی ارتباط بین هوش هیجانی و رفتار شهروندی سازمانی در کتابداران کتابخانه‌های عمومی (مورد: کتابخانه‌های عمومی شهرستان یزد)، فصلنامه کتابداری و اطلاع رسانی، ۱(۱)، ۱۵۳-۱۲۵.
۲. سبزی‌پور، مجید؛ احمدی زاد، آرمان؛ و اسماعیلی‌ گیوی، محمدرضا (۱۳۹۰). تحلیل رابطه جو سازمانی با متغیرهای نگرشی و رفتارهای فرانقش در نیروی انسانی کتابخانه‌های عمومی. تحقیقات اطلاع رسانی و کتابخانه‌های عمومی، ۱۷(۴)، ۶۰۲-۵۸۱.
۳. صبوری، فهیمه (۱۳۹۲). بررسی رابطه عدالت سازمانی و رفتار شهروندی سازمانی کتابداران کتابخانه‌های عمومی مشهد (پایان‌نامۀ کارشناسی ارشد). دانشگاه امام رضا (ع)، مشهد، ایران.
۴. غفاری چراتی، معصومه (۱۳۸۷). بررسی رابطه میان رضایت شغلی و رفتار شهروندی سازمانی کنشگران وزارت کشور (پایان‌نامۀ کارشناسی ارشد). دانشگاه علامه طباطبائی، تهران، ایران.
۵. فعال، آرمین؛ دوست قهفرخی، ابراهیم علی؛ و جلالی فراهانی، مجید (۱۳۹۵). رابطه اعتماد سازمانی و مؤلفه‌های آن با بهره‌وری نیروی انسانی در ادارات ورزش و جوانان استان اردبیل. پژوهش‌های کاربردی در مدیریت ورزشی، ۱(۳)، ۴۳-۳۵.
۶. قلی پور، آرین (۱۳۸۸). بررسی تأثیر رهبری خدمتگزار بر اعتماد سازمانی و توانمند سازی در سازمانهای دولتی. نشریه مدیریت دولتی، ۱(۲)، ۱۱۸-۱۰۳.
۷. محسنین، شهریار؛ و اسفیدانی، محمدرحیم (۱۳۹۳). مدل‌سازی معادلات ساختاری با رویکرد حداقل مربعات جزئی به کمک نرم افزار Smart-PLS ) چاپ اول). تهران: انتشارات مهربان نشر.
۸. نجات، سید امیر رضا، کوثرنشان، محمدرضا؛ و میرزاده، اکبر (۱۳۸۸). تأثیر رفتار شهروندی سازمانی بر کیفیت خدمات (مطالعه موردی: آژانس‌‌های مسافرتی شهر تهران). فصلنامه بررسی‌‌های بازرگانی، ۳۵(۷)، ۷۲-۸۴.
9. Akan, O. H., Allen, R. S., & White, C. S. (2009). Equity sensitivity and organizational citizenship behavior in a team environment. Small Group Research, 40(1), 94-112.
10. Arnaud, S., & Wasieleski, D. M. (2014). Corporate humanistic responsibility: Social performance through managerial discretion of the HRM. Journal of Business Ethics, 120(3), 313-334.
11. Asgari, A., Silong, A. D., Ahmad, A., & Samah, B. A. (2008). The relationship between transformational leadership behaviors, organizational justice, leader-member exchange, perceived organizational support, trust in management and organizational citizenship behaviors. European Journal of Scientific Research, 23(2), 227-242.
12. Chen, C. H. V., Chang, W. C., & Hu, C. S. (2007). The Relationship between Leader-Member Exchange, Trust, Supervisor Support, and Organizational Citizenship Behavior: A Case Study of Nurses. In Proceedings of the 13th Asia Pacific Management Conference, Melbourne, Australia (pp. 692-697).
13. Chow, C. W., Lai, J. Y., & Loi, R. (2015). Motivation of travel agents' customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Tourism Management, 48, 362-369.
14. Denholm, P. J. (2002). A study of organizational citizenship behavior and trust in a public high school (Doctoral dissertation). Wilmington College, Ohio, United States.
15. Dickinson, L. (2009). An examination of the factors affecting organizational citizenship behavior (Doctoral dissertation). University of Tennessee at Chattanooga, Tennessee, United States.
16. Ellonen, R. (2005). The relationships of organizational cultures, trust and innovativeness (Master's thesis). LUT University, Lappeenranta, Finland.
17. Ellonen, R., Blomqvist, K., & Puumalainen, K. (2008). The role of trust in organisational innovativeness. European Journal of Innovation Management, 11(2), 160-181.
18. Erat, S., Erdil, O., & Kitapccedil, H. (2012). The effect of the perception of organizational trust and organizational support on intention to quit and individual performance: An empirical study of the Turkish state universities. African journal of Business management, 6(30), 8853-8861.
19. Ertürk, A. (2007). Increasing organizational citizenship behaviors of Turkish academicians: Mediating role of trust in supervisor on the relationship between organizational justice and citizenship behaviors. Journal of Managerial Psychology, 22(3), 257-270.
20. Hall, L. M. (2003). Nursing intellectual capital: A theoretical approach for analyzing nursing productivity. Nursing economics, 21(1), 14.
21. Hart, T. A., Gilstrap, J. B., & Bolino, M. C. (2016). Organizational citizenship behavior and the enhancement of absorptive capacity. Journal of Business Research, 69(10), 3981-3988.
22. Hersey, P., & Goldsmith, M. (1980). A situational approach to performance planning. Training and Development Journal, 34(11), 38-+.
23. Hosmer, L. T. (1995). Trust: The connecting link between organizational theory and philosophical ethics. Academy of management Review, 20(2), 379-403.
24. Jeon, J. H. (2009). The impact of organizational justice and job security on organizational commitment exploring the mediating effect of trust in top management.
25. Jiang, Z., Gollan, P. J., & Brooks, G. (2017). Relationships between organizational justice, organizational trust and organizational commitment: a cross-cultural study of China, South Korea and Australia. The International Journal of Human Resource Management, 28(7), 973-1004.
26. Kochanek, S. T., (2005). Interrogating social capital: The Indian Experience. Commonwealth and Comparative Politics, 43(3), 433-435.
27. Koopman, P. L., Den Hartog, D. N., & Schippers, M. C. (2002). The impact of leader behaviour on trust in management and co-workers. SA Journal of Industrial Psychology, 28(4), 29-34.
28. Lawshe, C. H. (1975). A quantitative approach to content validity 1. Personnel psychology, 28(4), 563-575.
29. Mayer, R. C., & Gavin, M. B. (2005). Trust in management and performance: who minds the shop while the employees watch the boss?. Academy of management journal, 48(5), 874-888.
30. Mayfield, C. O., & Taber, T. D. (2010). A prosocial self-concept approach to understanding organizational citizenship behavior. Journal of Managerial Psychology, 25(7), 741-763.
31. Mishra, J., & Morrissey, M. A. (1990). Trust in employee/employer relationships: A survey of West Michigan managers. Public personnel management, 19(4), 443-486.
32. Möllering, G., Bachmann, R., & Hee Lee, S. (2004). Introduction: Understanding organizational trust–foundations, constellations, and issues of operationalisation. Journal of managerial psychology, 19(6), 556-570.
33. Monji, L., & Ortlepp, K. (2011). The relationship between organisational trust, job satisfaction and intention to leave: An exploratory study. Management, Informatics and Research Design, 192.
34. Nedkovski, V., Guerci, M., De Battisti, F., & Siletti, E. (2017). Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization. Journal of Business Research, 71, 19-26.
35. Nyhan, R. C. (2000). Changing the paradigm: Trust and its role in public sector organizations. The American Review of Public Administration, 30(1), 87-109.
36. Oğuz, E. (2010). The relationship between the leadership styles of the school administrators and the organizational citizenship behaviours of teachers. Procedia-Social and Behavioral Sciences, 9, 1188-1193.
37. Ozmen, Y. S. (2018). How employees define organisational trust: analysing employee trust in organisation. Journal of Global Responsibility, 9(1), 21-40.
38. Perreira, T., & Berta, W. (2015). Increasing OCB: The influence of commitment, organizational support and justice. Strategic HR Review, 14(1/2), 13-21.
39. Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of management, 26(3), 513-563.
40. Rawlins, B. L. (2008). Measuring the relationship between organizational transparency and employee trust. Public Relations Journal, 2(2), 1-21.
41. Rehman, S. U., Qingren, C., & Weiming, G. (2017). Rise in level of trust and trustworthiness with trust building measures: A mathematical model. Journal of Modelling in Management, 12(3), 349-363.
42. Samnani, A. K., & Singh, P. (2014). Performance-enhancing compensation practices and employee productivity: The role of workplace bullying. Human Resource Management Review, 24(1), 5-16.
43. Singh, U., & Srivastava, K. B. (2016). Organizational trust and organizational citizenship behaviour. Global Business Review, 17(3), 594-609.
44. Sjahruddin, H., & Sudiro, A. A. (2013). Organizational justice, organizational commitment and trust in manager as predictor of organizational citizenship behavior. Interdiciplinary J. of contemporary Res. Bus. (IJCRB), 4(12), 133-141.
45. Stanley, L. J., & McDowell, W. (2014). The role of interorganizational trust and organizational efficacy in family and nonfamily firms. Journal of Family Business Strategy, 5(3), 264-275.
46. Tulu, D. T. (2017). Should online social Medias (OSMs) be banned at work? The impact of social Medias on employee productivity in Ambo University, a case study. Research in International Business and Finance, 42, 1096-1102.
47. Turnipseed, D. L., & Wilson, G. L. (2009). From discretionary to required: The migration of organizational citizenship behavior. Journal of Leadership & Organizational Studies, 15(3), 201-216.
48. Vanhala, M., & Ritala, P. (2016). HRM practices, impersonal trust and organizational innovativeness. Journal of Managerial Psychology, 31(1), 95-109.
49. Walumbwa, F. O., Wu, C., & Orwa, B. (2008). Contingent reward transactional leadership, work attitudes, and organizational citizenship behavior: The role of procedural justice climate perceptions and strength. The leadership quarterly, 19(3), 251-265.
50. Wang, G., He, Q., Meng, X., Locatelli, G., Yu, T., & Yan, X. (2017). Exploring the impact of megaproject environmental responsibility on organizational citizenship behaviors for the environment: A social identity perspective. International Journal of Project Management, 35(7), 1402-1414.
51. Yilmaz, A., & Atalay, C. G. (2009). A theoretical analyze on the concept of trust in organizational life. European Journal of Social Sciences, 8(2), 341-352.
52. Zarei Matin, H., Razavi, H. R., Azimy, L., & Emamgholizadeh, S. (2014). Is stress management related to workforce productivity?. Iranian Journal of Management Studies, 7(1), 1-19.
53. Zeinabadi, H., & Salehi, K. (2011). Role of procedural justice, trust, job satisfaction, and organizational commitment in Organizational Citizenship Behavior (OCB) of teachers: Proposing a modified social exchange model. Procedia-Social and Behavioral Sciences, 29, 1472-1481.
Research on Information Science and Public Libraries
Volume 25, Issue 3
Autumn 2019
Pages 510-483

Home

Submit Manuscript

Reviewers

Contact Us