Research on Information Science and Public Libraries

A Study of the Impact of Smart Phones on the Employees' Positive Behavioral Outcomes with the Mediating role of Social Capital (Study Case: Staff of Tehran's Public Libraries)

Document Type : Original Article

Authors

Ziba Mohammadzadeh Ravshti 1
Mitra Ghiasi 2

1 PhD Student of KIS, Department, Research Officer, Payame Noor University, Tehran, Iran

2 Assistant Prof., Department of Knowledge and Information Science, Babol Branch, Islamic Azad University, Babol, Iran

Abstract
Purpose: To examine the effect of using smart phones on the positive behavioral outcomes of employees with a mediating role of social capital.
Method: This study is considered an applied research in terms of purpose and a descriptive-correlational study in terms of the data collection method. The statistical population of the research includes all the staff of Tehran's public libraries, who numbers 394 from whom 200 individuals were selected by using the random sampling method. Cochran formula has been used to determine the sample size 200 participants. Due to the small size of the population and the appropriate volume for the modeling of structural equations, the entire population was studied. The instrument for collecting data was the standard questionnaire by Shir et al. (2017) whose reliability was confirmed by Cronbach's alpha coefficient of 0.914. To verify the suitability of the data for factor analysis, KMO test was used. Furthermore, the research validity was examined by a factor analysis and finally the Amos software was used to test the research hypotheses.
Findings: The examination of the fit indices of the research model showed its good fit. Furthermore, findings indicated that using smartphones has a significant and positive effect with the path coefficient=0/45 on the positive behavioral outcomes of library staff. Moreover, the role of social capital as a mediator in this effect was confirmed with the indirect path coefficient = 0/48.
Originality/value: The current research has been the first one that has studied the positive outcomes of the librarians' use of smart phones and its consequences in public libraries through the mediating role of social capital. This research reveals the advantages of using smart phones in organizations and its results contribute to the empirical and theoretical development of this area of study. Therefore, considering the importance and efficiency of smart phones in providing information, reference, information technology and educational and research services, it is suggested that measures be taken to be used appropriately in the development of public library services with the help of smart phones.

Keywords

Smart phones
Employees' positive behavioral outcomes
Social capital
۱. بزرگی، اشرف‌السادات و امینی، طاهره (۱۳۹۴). بررسی نقش شبکه‌های اجتماعی مجازی در تبادلات علمی: مطالعه کتابداران دانشگاه‌های دولتی شهر تهران. تعامل انسان و اطلاعات، ۲(۳)،۱۳-۲۳.
۲. بوردیو، پیر (۱۳۸۴). شـکل‌های سـرمایه، ترجمـه افشـین خاکبـاز و حسـین پویان، تهران: نشر فیروزه.
۳. سلیمی فرد، خداکرم و پوردهقان، عادل (۱۳۹۵). شناسایی و رتبه‌بندی عوامل مؤثر بر نگرش نسبت به تبلیغات موبایلی، با استفاده از تحلیل سلسله‌‌مراتبی فازی. مدیریت برند، ۳(۶)، ۱۶۰-۱۳۳.
۴. علوی‌فر، بی‌بی سکینه و شریف‌مقدم، هادی (۱۳۹۳). بررسی زمینه‌یابی ارائه خدمات کتابخانه‌ای به‌وسیله تلفن همراه در کتابخانه مرکزی آستان قدس رضوی. مطالعات ملی کتابداری و سازماندهی اطلاعات، ۲۵(۲) ، ۶۶-۴۹.
۵. کیانی، محمدرضا (۱۳۹۰). خدمات کتابخانه‌ها و مراکز اطلاع‌رسانی با استفاده از فناوری تلفن همراه. کتابداری و اطلاع‌رسانی، ۱۳(۲)، ۲۱۵-۲۳۱.
۶. وب‌سایت سازمان فرهنگی هنری شهرداری تهران، قابل دسترس در https://farhangsara.ir/
8. Adler, P. S., & Kwon, S. W. (2002). Social Capital: Prospects for a New Concept. The Academy of Management Review, 27(1), 17-40.
9. Agnihotri, R., Kothandaraman, P., Kashyap, R., & Singh, R. (2012). Bringing social into sales: the impact of salespeople's social media use on service behaviors and value creation. Journal of Personal Selling & Sales Management, 32(3), 333-348.
10. Agnihotri, R., Dingus, R., Hu, M.Y., & Krush, M. T. (2015). Social media: Influencing customer satisfaction in B2B sales, Industrial Marketing Management, 539(1), 172-180. http://dx.doi.org/10.1016/j.indmarman.
11. Balkundi, P., & Kilduff, M. (2006). The ties that lead: A social network approach to leadership. The Leadership Quarterly, 17(4), 419-439.
12. Bolino, M. C., Turnley, W. H., & Bloodgood, J. (2002). Citizenship behavior and the creation of social capital in organizations. Academy of Management Review, 27(4), 505-522.
13. Campbell, S. W. (2015). Mobile communication and network privatism: A literature review of the implications for diverse, weak, and new ties. Review of Communication Research, 3, 1-21.
14. Campbell, S., & Kwak, N. (2010). Mobile communication and social capital: An analysis of geographically differentiated usage patterns. New Media & Society, 12. 435-451. 10.1177/1461444809343307.
15. Chu, S. C., & Choi, S. M. (2010) Social capital and self-presentation on social networking sites: a comparative study of Chinese and American young generations. Chinese Journal of Communication, 3:4, 402-420, DOI: 10.1080/17544750.2010.516575
16. Cummings, A. M., & Borrelli, S. (2010). “The use of handheld mobile devices: their impact and implications for library services”, Library Hi Tech, 28(1), 22-40. https://doi.org/10.1108/07378831011026670
17. Danchev, A. (2006). “Social capital and sustainable behavior of the firm”. Industrial Management & Data Systems, 106)7(, 953 – 965.
18. Duggan. M.) 2015). Mobile Messaging and Social Media, Pew Research Center: Internet, Science & Tech (Retrieved from http://www.pewinternet.org/ mobile-messaging-and-social-media-2017/, December (19).
19. Ellison, N. B., Gibbs, J. L., & Weber, M. S. (2015). The use of enterprise social network sites for knowledge sharing in distributed organizations: The role of organizational affordances. American Behavioral Scientist, 59(1), 103-123.
20. Ellison, N. B., Steinfield, C., & Lampe, C. (2007). The benefits of Facebook friends: social capital and college students’ use of online social network sites. J. Comput. Mediated Commun, 12(4), 1143–1168.
21. Enemute, I. B., Oghenero R. J., & Eghwubare, A. (2010). Mobile Phones for Library Services: Prospects for Delta State University Library, Abraka. Library Philosophy and Practice (e-journal). http://www.webpages.uidaho.edu/~mbolin/iwhiwhu-ruteyan-eghwubare.htm (accessed on 15th Jan. 2011). 16.
22. Hadagali, A., & Kenchakkanavar, Y. (2015). Use of WhatsApp among the Research Scholars of Karnatak University, Dharwad: A study. International Research. Journal of Library & Information Science, 5(3), 548-561.
23. Hampton, K. N. (2016). Persistent and pervasive community: New communication technologies and the future of community. American Behavioral Scientist, 60(1), 101-124.
24. Hampton, K. N., Lee, C. J., & Her, E. J. (2011). How new media affords network diversity: Direct and mediated access to social capital through participation in local social settings. new media & society, 13(7), 1031-1049.
25. Hiremath, B., & Kenchakkanavar, A. (2016). SOCIAL NETWORKING SITES IN ACADEMIC LIBRARIES: A REVIEW OF THE LITERATURE. E-Library Science Research Journal. 5(1), 1-6.
26. Hitt, M. A., & Ireland, R. D. (2002). The essence of strategic leadership: Managing human and social capital. Journal of Leadership & Organizational Studies, 9(1), 3–14.
27. Jianhua, Xu., Kang, Qi. Song, Z., & Clarke, Ch. P. (2015). Applications of Mobile Social Media: WeChat among Academic Libraries in China. The, 41(1), 21-30.
28. Karikoski, J., & Kilkki, K. (2013). Building social capital with mobile communication services. International Journal of Electronic Finance, 7(2). 115-131. 10.1504/IJEF.2013.057277.
29. Khalid, M., & Richardson, J. V. (2011). Adoption of Web 2.0 in US Academic Libraries: A Survey of ARL Library Websites. Program, 45(4), 365-375.
30. Kwahk, D., & Park, H. (2016). The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments. Computers in Human Behavior, 55(2), 826-839.
31. Leonardi, P. M., Huysman, M., & Steinfield, C. (2013). Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations. J Comput-Mediat Comm, 19(1), 1–19. doi:10.1111/jcc4.12029.
32. Li, H., Gupta, A., Luo, X., & Warkentin, M. (2011). Exploring the impact of instant messaging on subjective task complexity and user satisfaction. European Journal of Information Systems, 20(2), 139-155.
33. Mahdi, O. R., & Almsafir, K. M. (2014). The Role of Strategic Leadership in Building Sustainable Competitive Advantage in the Academic Environment. Procedia - Social and Behavioral Sciences, 129(1), 289–296.
34. Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266
35. Omeluzor, I., & Bamidele, A. (2014). Application of social networking tools for library service delivery: the experience of librarians in Nigeria. Conference Nigeria library association, Enugu stste chapter State, at national library of Nigeria, independence layout enugua. Annual Conference and General Meeting, 14(1), 1-19.
36. Ou, C. X., Pavlou, P. A., & Davison, R. M. (2014). Swift guanxi in online marketplaces: The role of computer-mediated communication technologies. MIS quarterly, 38(1), 209-230.
37. Peslak, A., Ceccucci, W., & Sendall, P. (2010). “An empirical study of instant messaging (IM) behavior using theory of reasoned action, Inst. Behav”. Appl. Manage. 11(3), 263-278
38. Pi, S. M., Liu, Y. C., Chen, T. Y., & Li, S. H. (2008, January). The influence of instant messaging usage behavior on organizational communication satisfaction. In Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008) (pp. 449-449). IEEE.
39. Putnam, R. D. (1995). ‘Bowling Alone: America’s Declining Social Capital’. Journal of Democracy, 6(1), 65–78.
40. Prusak, L., & Cohen, D. (2001). How to invest in social capital. Harvard business review, 79(6), 86-93, 147.
41. Rojas, H., Shah, D. V., & Friedland, L. A. (2011). A communicative approach to social capital. Journal of Communication, 61(4), 689-712.
42. Sabbir Rahman, M. (2012). Dynamics of Consumers, Perception, demographic Characteristics and consumers’ behavior towards selection of a restaurant: an exploratory study on Dhaka city consumers. Business Strategy Series, 13(2), 75-88.
43. Sheer, R., & Rice, E (2017) “Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes”. In Information & Management, 54(1), 90-102, https://doi.org/10.1016/j.im.2016.04.001.
44. Sheer, S (2012). “Use of influence tactics for extra-role tasks: perceptions by ingroup versus outgroup members in organizations in Hong Kong, South”. Commun. J. 77(2), 143–162
45. Stelzner, M.A (2012). 2012 social media marketing industry report, Social Media Examiner, available at: http://www.socialmediaexaminer.com/SocialMediaMarketingIndustry Report2012.pdf (accessed 15 December 2017).
46. Suliman, A. M. T. (2007). Links between Justice, Satisfaction and Performance in the Workplace: A Survey in the UAE and Arabic Context. Journal of Management Development, 26, 294-311.
49. Vannet, B.V (2015). Orthodontic treatment monitoring using smart phone. 91 congress of orthodontic society. European Orthodontic Conference EOS, At Venice, 11-13.
50. Vilanova, E. P., & Josa, R. T. (2003). Social Capital as a Managerial Phenomenon. Tampere: Tampere University of Technology.
51. Yang, Y., Lu, S., & Gupta, S. (2013) An empirical investigation of mobile services’ cross-category promotions, Int. J. Mob. Commun. 11(6), 580–596.
52. Website Cultural and Art Organization of Municipality of Tehran, with accessibility https://farhangsara.ir/
Research on Information Science and Public Libraries
Volume 25, Issue 4
Winter 2019
Pages 671-645

Home

Submit Manuscript

Reviewers

Contact Us