XML Persian Abstract Print


Islamic Azad University, Yadegar-e Emam , dariushmatlabi@yahoo.com
Abstract:   (4547 Views)
Purpose: The main purpose of the present study is to assess the quality of services in the West Azerbaijan public libraries using the gap analysis model, based on the Users' Perspective.
Method: This study is an applied research that was conducted by survey Method. The research population includes the members of West Azerbaijan public libraries from whom 450 people were randomly selected. The data collection tool was the last version of LibQual questionnaire. To analyze the data, T-student and Levine tests were used.
Findings: The results indicate that from the viewpoint of the users of the public libraries in West Azerbaijan Province, the quality of services of these public libraries are below the expected level. The comparison of the real status of the components of LibQual model showed that the "effectiveness of services" component lies at the least distance from the expected level and the "library as space" component lies at the greatest distance from the expected level.
Originality/value: The great distance between the real status of the users of public libraries for the "library as place" component and their expected status suggests that the public libraries under study have failed to meet the required services and expectations of users in the multicultural society of West Azerbaijan. Thus, it is essential that public libraries reconsider and define their space and services in parallel with this change of approach.
Full-Text [PDF 584 kb]   (1371 Downloads)    
Type of Study: quantitative | Subject: Management and Evaluation of Libraries
Received: 2018/02/24 | Accepted: 2019/12/16 | Published: 2020/03/14

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.