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:: Volume 18, Issue 4 (2-2013) ::
تحقيقات اطلاع رساني و كتابخانه هاي عمومي 2013, 18(4): 463-492 Back to browse issues page
Prioritizing Factors Effecting Improvement Quality of Library Services Based on Attributes of Libqual Model Through MADM Approach
Seyed Heydar Mirfakhraddiny , Mohamad Hosein Tahari Mehrjardi * , Mohamad Zareei Mahmod Abadi
Jahad Daneshgahi Institute , Hooseintahari@yahoo.com
Abstract:   (7181 Views)
Purpose: Effective measurement and analysis of factors affecting service quality is the first necessary step to improve performance of libraries and information centers. In this study  tried to identify the most important factors influencing the quality of library services, and then prioritize such factors using the multi-attribute decision making.
Method: questionnaire was developed using Libqual model and was distributed among users of public libraries in Yazd province. Responses were ranked using SAW, TOPSIS and ELECTRE methods. Since the results  in some cases were non-conformant, COPLAND method was employed to reach to a consensus of the ranking
Findings: After analyzing questionnaires, Factors of service quality was ranked by ELECTRE، TOPSIS and SAW methods. Since the results of applying these methods were not similar, we used an integrative method namely COPLAND method. Results Showed that Dimensions of effectiveness of services are at a higher level than other aspects.
Originality/Value: Library managers, using multiple attribute decision making  are able to rank effective dimensions on services quality. With regard to these dimensions, they can plan to reform and improve their service quality.
Keywords: Quality of Service, SAW, ELECTRE, COPLAND
Full-Text [PDF 105 kb]   (155 Downloads)    
Type of Study: quantitative | Subject: Management and Assessment of Public Libraries
Received: 2013/03/4 | Accepted: 2013/07/18 | Published: 2013/07/18
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Mirfakhraddiny S H, Tahari Mehrjardi M H, Zareei Mahmod Abadi M. Prioritizing Factors Effecting Improvement Quality of Library Services Based on Attributes of Libqual Model Through MADM Approach. تحقيقات اطلاع رساني و كتابخانه هاي عمومي. 2013; 18 (4) :463-492
URL: http://publij.ir/article-1-276-en.html

Volume 18, Issue 4 (2-2013) Back to browse issues page
تحقیقات اطلاع‌رسانی و کتابخانه‌های عمومی Research on Information Science and Public Libraries
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